Frequently Asked Questions (FAQ)

About Our Products

Are your crystal jewelry pieces made with natural crystals?

Yes, all of our crystal jewelry is crafted using natural crystals and pearls, handmade by skilled artisans to ensure each piece is truly one of a kind.

Do you offer customization services?

Yes, we offer personalized customization, including engraving on small silver tags. If you'd like a custom piece, please leave a note with your request when placing your order, or contact our customer service team.

How should I care for my crystal jewelry?

Please avoid exposing your jewelry to water, perfume, or cosmetics. When not wearing it, store it in the included jewelry box and keep it away from direct sunlight and humid environments.

Orders & Shipping

Do you ship worldwide?

Yes, we offer worldwide shipping. Delivery times vary by region and typically take 7–21 business days.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use it to check your delivery status on the corresponding logistics platform.

Can I modify or cancel my order?

Please contact us within 24 hours of placing your order to make any changes or cancellations. Once an order has entered the fulfillment process, it can no longer be modified.

Returns & Exchanges

What is your return and exchange policy?

If you receive an item with a quality issue, please contact us within 7 days of delivery with photos describing the problem. We will arrange a return, exchange, or refund for you.

Can customized items be returned or exchanged?

Due to the personalized nature of custom orders, returns and exchanges are not accepted unless there is a quality defect. We appreciate your understanding.