Frequently Asked Questions (FAQ)

About Our Products

What are your pieces made of?

Our crystal bracelets and necklaces are made with natural crystal and gemstone beads, and our pearl pieces use freshwater pearls. Our button covers are made with rhinestones or cubic zirconia on alloy. Every piece is hand-strung or hand-assembled in our atelier, and natural stones and pearls vary slightly in color, shape and size, so no two pieces are exactly alike.

Do you make custom pieces?

Yes. If you'd like a custom piece, such as a different length or bead color, leave a note with your request when you place your order or contact us before ordering. Custom pieces take 3–7 business days to make before they ship.

How should I care for my jewelry?

Please avoid exposing your jewelry to water, perfume, or cosmetics. When not wearing it, store it in the included jewelry box and keep it away from direct sunlight and humid environments.

Orders & Shipping

Do you ship worldwide?

Yes, shipping is free worldwide. Orders ship within 2–3 business days (custom pieces take 3–7 business days to make first). International delivery takes 8–20 business days, subject to customs clearance. For orders to the United States, United Kingdom, European Union, Australia, Canada and New Zealand, customs duties and import taxes are included in your checkout total, so there is nothing extra to pay on delivery. See our Shipping Policy for details.

How can I track my order?

Every order is fully tracked. Once your order ships, you will receive a confirmation email with a tracking number that you can use to follow your package all the way to your door.

Can I modify or cancel my order?

Please contact us within 24 hours of placing your order to make any changes or cancellations. Once an order has entered the fulfillment process, it can no longer be modified.

Returns & Exchanges

What is your return and exchange policy?

You can request a return within 30 days of receiving your item. Items must be unused and in their original condition and packaging. To start a return, email us at miawang800628@gmail.com with your order number, the reason for the return, and photos of the item. If an item arrives with a quality issue or is not as described, we cover the return shipping. For full details, including fees and how refunds are issued, please read our Refund Policy.